Last week, I'm told we had the unfortunate and unpleasant task of having to let go of an individual in India for lack of propriety / matter of trust. When I walked through the scenario, I found that the real issue was one of personal ego : as simple as admitting that there had been a mistake on the individuals' part.
What transpired was not at all good for any of the teams involved, neither the end customer, nor Inatech or the individual involved offshore.
What started as a simple mistake that could have been handled quite simply with a "Sorry, we made a mistake" ended up being a standoff. The standoff progressed to a level where "honesty" and "trust" were put up as table stakes. This, IMHO is a no-win game.
What are we doing in schools and colleges if we cannot teach the young that it is "ok" to make mistakes, that, it is "ok" to admit that an error has been committed and an solution / alternative has to be worked together as a team ?
Instead, we end up with a LOT of posturing, threats of walk-outs / resignations etc. When will people learn that there are NO shortcuts in life when it comes to values like "TRUST" ?
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